NEW PK LOKE terms of service Bangladesh

These NEW PK LOKE terms of service Bangladesh explain the legally binding rules for using our online casino and betting services, including the website, mobile experience, and any related tools we provide. By accessing or using the platform, you agree to follow these terms, our privacy practices, and any rules shown inside specific games or betting markets. If you do not agree, you must stop using the service. Please read carefully because these terms affect deposits, withdrawals, bonus terms, KYC checks, and how disputes are handled.

1. Acceptance of Terms

By visiting, registering, depositing, placing bets, or otherwise using our services, you confirm that you have read, understood, and accepted this agreement as a binding contract between you and NEW PK LOKE. These terms apply to all services, features, and communications we provide, whether through a browser, mobile application, or other access method. We may update or replace these terms at any time to reflect operational, security, or legal changes. When we post updated terms, they take effect as stated, and your continued use after changes means you accept the updated terms.

2. Eligibility Requirements

You may use the service only if you meet all eligibility requirements. Age: you must be at least 18 years old, and we apply a strict anti-underage policy, including the right to request proof of age and to suspend access until verified. Residency: this platform is intended for players in Bangladesh, and you confirm you are acting in compliance with applicable local law. Legal capacity: you confirm you have full legal capacity to enter contracts. Self-exclusion: if you are in an active self-exclusion or cool-off period, you must not open a new account or attempt to bypass restrictions.

3. Account Registration and Security

To register, you must provide accurate and complete information, including your real name, date of birth, and a valid phone number that can be linked to common payment methods like bKash or Nagad where relevant. One account per person is allowed, and multi-accounting is strictly prohibited; where detected, we may close all related accounts and void balances, bonuses, or winnings associated with the breach. You are solely responsible for protecting your login details, phone access, password, and any PIN or device security used to access your account, and you must not share them with anyone.

3.1 Identity Verification (KYC)

We may require KYC verification at registration, before a withdrawal, or whenever we consider it necessary for player safety, security, or AML controls. KYC may include a government-issued ID, proof of address, and proof of ownership of the payment method used for deposits or withdrawals. We may also request additional information to resolve inconsistencies, prevent fraud, or meet compliance obligations. If you do not provide requested documents within a reasonable timeframe, we may restrict deposits, block withdrawals, suspend the account, or terminate access until verification is completed.

3.2 Account Responsibility

All activity conducted through your account is treated as authorized by you, including deposits, withdrawals, bets, bonus activation, and changes to account settings. You must promptly notify us if you suspect unauthorized access, device compromise, SIM swap, or any security incident. We may take protective action such as resetting credentials, freezing withdrawals, or requesting extra verification. You are responsible for ensuring your contact details remain current so you can receive security messages and important notices. For information about how we handle personal data, please review Privacy Policy before using the service.

4. Deposits and Withdrawals

Deposits and withdrawals are governed by security checks, payment network rules, and our internal risk controls. You agree to use only payment methods that you own and control, and you must not attempt to deposit from, or withdraw to, third-party accounts. We may set transaction limits, request additional verification, or apply holding periods where required to protect the platform and players in Bangladesh from fraud, chargebacks, or AML risks. We do not guarantee uninterrupted processing because banking and blockchain networks can experience delays, maintenance, or verification backlogs beyond our direct control.

4.1 Supported Payment Methods

We support payment methods commonly used locally, including bKash for instant deposits, Nagad for instant deposits, Rocket mobile banking, and USDT/Tether via blockchain. Availability can depend on maintenance windows, compliance checks, or account verification status. You are responsible for entering correct wallet numbers, transaction references, and any required details. If you send funds to the wrong address or provide incorrect details, we may not be able to recover the transaction. We may also refuse certain transactions if we detect unusual patterns that indicate misuse, third-party funding, or attempted circumvention of limits.

4.2 Deposit Terms

The minimum deposit is ৳100 or the equivalent amount in USDT where applicable. Deposits are credited instantly in most cases, but credits can be delayed due to payment provider confirmation, network congestion, or additional verification checks. We do not charge deposit fees, but your payment provider or blockchain network may apply charges that are outside our control. Third-party deposits are not accepted, and we may request proof of ownership for any payment method used. If we reasonably suspect a deposit is linked to fraud, AML concerns, or unauthorized use, we may reverse, restrict, or hold the funds.

4.3 Withdrawal Terms

For verified accounts, withdrawals are typically processed within 5 to 15 minutes, but timing can vary due to KYC review, risk checks, provider processing times, or network conditions. Where possible, we aim to send withdrawals back through the same method used for deposits to reduce fraud and support AML controls. We may request identity verification before processing, even if you previously submitted documents, especially after account changes or unusual activity. We reserve the right to delay, cancel, or refuse withdrawals that appear suspicious, involve third-party methods, or breach these terms.

5. Bonuses and Promotions Rules

Bonuses and promotions are optional offers and are subject to specific bonus terms shown at the time of the offer, including wagering requirements and eligible products. You must complete the stated wagering requirements before any bonus funds or bonus-linked winnings become withdrawable. Bonuses may have time limits, and any unused bonus funds may expire and be forfeited after the expiry period stated in the promotion. Unless otherwise stated, we allow only one bonus per person, household, IP address, or device, and we may remove bonus eligibility if we detect duplicate or coordinated claims.

5.1 Bonus Restrictions and Fair Use

Game contribution rates can vary, and some games or bet types may be excluded from wagering requirements; the applicable rules are displayed within the promotion or relevant product section. During an active bonus, we may apply a maximum bet limit, and bets above the limit can cause the bonus and related winnings to be voided. We use automated and manual checks to prevent abuse, including hedging, matched betting, coordinated play, or exploiting pricing or settlement errors. We may modify, suspend, or cancel any promotion at our discretion, and we may void bonuses where misuse is reasonably suspected.

6. Responsible Gambling Controls

We support responsible gambling and encourage you to treat gambling as entertainment, not as a source of income. If you feel your play is no longer under control, you should stop and seek help. You may request deposit limits (daily, weekly, or monthly) through support, and we can also apply reality checks that remind you of session duration. We offer cool-off periods of 24 hours, 7 days, or 30 days, and self-exclusion options that can be temporary or permanent. To protect minors, we recommend device locks and parental control software on shared phones and computers.

7. Prohibited Activities

Any prohibited activity is a serious breach and may result in immediate termination, forfeiture of funds, and reporting to relevant authorities where required. We may also suspend accounts while investigating and may request additional KYC information or payment proofs. The following conduct is not allowed on the platform, in our communities, or in communications with staff. If we reasonably believe you engaged in any prohibited activity, we may void bets, cancel bonuses, reverse transactions, or restrict withdrawals to protect player safety, security, and AML compliance.

8. Intellectual Property Rights

All content, software, design elements, trademarks, logos, and platform features are owned by us or our licensors and are protected by applicable intellectual property laws. You receive a limited, personal, non-exclusive, non-transferable license to use the service for lawful personal entertainment, subject to these terms. You must not copy, reproduce, modify, distribute, reverse engineer, or create derivative works from any part of the platform without prior written consent. Third-party game providers and technology partners retain ownership of their own intellectual property and grant usage rights only as necessary to provide the service.

9. Limitation of Liability

The service is provided on an as is and as available basis. We do not guarantee that the platform will be uninterrupted, error-free, or free from delays, and we are not responsible for issues caused by your device, internet connection, telecom provider, payment network, or blockchain network. To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages. You accept full responsibility for gambling losses. Our aggregate liability to you for any claim is limited to the total amount you deposited in the prior 90 days.

10. Termination and Inactivity

You may request account closure by contacting support, and any remaining balance may be withdrawn subject to KYC verification and security checks. We may terminate or suspend your account at any time if we believe you violated these terms, attempted fraud, failed KYC verification, used third-party payment methods, or created risk to the platform or other users. We may also close accounts that remain inactive for 12 months or more, or where required by regulatory, security, or operational reasons. Upon termination, we may void bonuses and restrict access to services immediately.

11. Governing Law and Disputes

These terms are governed by applicable laws and are intended to be interpreted in a manner consistent with lawful operation and user protection. If you have a complaint, you agree to contact support first and attempt informal resolution by providing clear details and supporting evidence. If unresolved, the dispute proceeds to mediation, and if still unresolved, it will be finally settled by binding arbitration conducted in English. You agree to bring claims only on an individual basis, and you waive any right to participate in class actions or representative proceedings, to the extent permitted by law.

12. Changes to These Terms

We may update these terms at any time, including to reflect changes in our services, security practices, payment processing, AML controls, or legal requirements. Updated terms take effect upon posting on the platform unless we specify a different effective time. Where we consider a change material, we may provide notice through the platform interface, email, or account messages, but you are responsible for reviewing the current version regularly. If you continue to access or use the service after changes take effect, you confirm your acceptance of the revised terms and conditions.

13. Contact Us and Support

If you need help with account access, KYC, deposits, withdrawals, bonus terms, self-exclusion, or a complaint, you can contact our support team at any time. We provide support in Bengali and English and aim to respond within 24 hours, although complex verification or dispute cases may require additional time. For additional legal context about platform risk and user responsibilities, you can also review Disclaimer. If you believe your account has been compromised, contact support immediately so we can help secure the account and prevent unauthorized withdrawals.